Get to know Lisa.
Actually, it’s more like What is Lisa? Lisa is the lease product of Flexirent Capital Pty Ltd, a subsidiary of FlexiGroup Pty Ltd. Effectively, it allows you to take advantage of the latest goods for work, study and/or your lifestyle, and stay up to date with new product releases.
As of 1 November 2019 Lisa consumer leases are no longer available. Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
As an existing Lisa or Flexirent customer you have no need to worry as your agreement will continue to be serviced in accordance with your existing terms and conditions including access to the FlexiCare Program.
If you have any questions or would like more information, please contact the Lisa contact centre on 1800 225 472.
What can I do if I have any concerns or feedback?
We genuinely want to hear suggestions for improvement and be given the opportunity to resolve any situations, confusions or complaints that may arise. If your complaint is not resolved by the Customer Service Team, refer your complaint to our Customer Relations Complaints Team by calling 1300 858 608 9am-5pm, Monday-Friday or emailing CustomerRelations.Complaints@Flexigroup.com.au.
If you are unhappy with the resolution of your complaint by our Customer Relations Complaints team, the Australian Financial Complaints Authority (“AFCA”) helps individuals and small business customers resolve problems and disputes with their financial service provider, and its use is free for individual customers. AFCA can be contacted online at www.afca.org.au via telephone at 1800 931 678 or in writing through GPO Box 3, Melbourne, VIC 3001 (Australia).